Effective Date: September 6th, 2025

Raxxos Technology Inc. (“Raxxos,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information we collect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.raxxos.com or use our IT services.

1. Information We Collect

  • Contact Information: name, email, phone number, business address
  • Business Information: company details, IT systems, service requirements
  • Technical Data: IP address, browser, device identifiers, website usage logs
  • Service Records: support tickets, diagnostic logs, communication records
  • Payment Details: billing name, address, and secure transaction info (via third parties)

2. How We Collect Information

  • Directly: through forms, calls, or service engagements
  • Automatically: via cookies, analytics, and server logs
  • Third Parties: vendors, compliance partners, and integrations

3. How We Use Information

  • Deliver and manage IT services
  • Provide technical support and security monitoring
  • Handle billing and account management
  • Improve services and website performance
  • Send service updates and marketing (with consent)
  • Meet regulatory and compliance requirements

4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve user experience.

When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email. We (or service providers on our behalf) may then send communications and marketing to these email. You may opt out of receiving this advertising by visiting https://app.retention.com/optout

You may disable cookies in your browser, though some features may not work properly.

5. Sharing of Information

We share data with:

  • Vendors & Service Providers (cloud hosting, billing, cybersecurity)
  • Legal Authorities when required
  • Business Transfers in case of merger or acquisition

We do not sell personal data.

6. Data Security

We use encryption, access controls, and monitoring to protect data.

7. Data Retention

Data is retained only as long as needed for services, legal, or compliance purposes.

8. Your Rights

You may request:

  • Access or copies of your data
  • Correction of errors
  • Deletion of personal information (subject to legal obligations)
  • Opt-out of marketing

9. International Transfers

Data may be processed in both Canada and the USA under applicable protections.

10. Children’s Privacy

Our services target businesses, not children under 13.

11. Changes to This Policy

We may update this Privacy Policy, with updates posted on this page.

12. Contact Us

Raxxos Technology Inc.
Surrey, BC, Canada
Email: info@raxxos.com
Phone: 604-260-6869